05/19/2003

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Residents must be able to demonstrate interpersonal and communication skills that result in effective information exchange and teaming with patients, their families, and professional associates.

Competency:

Communicate effectively to create and sustain a therapeutic relationship with patients and families.

Knowledge/Skills/Attitudes Benchmarks:

Obtains historical information from appropriate individual (patient, caregiver, etc)

Select... Rarely Demonstrates (<25% of the time) Sometimes Demonstrates (25-50% of the time) Demonstrates In Most Cases (50-75% of the time) Demonstrates In Majority Of Cases (>75% of the time) Not Applicable

Makes appropriate introductions and explains personnel roles

Select... Rarely Demonstrates (<25% of the time) Sometimes Demonstrates (25-50% of the time) Demonstrates In Most Cases (50-75% of the time) Demonstrates In Majority Of Cases (>75% of the time) Not Applicable

Respects privacy of patient/family by using various areas in facility for conversations, exams, etc

Select... Rarely Demonstrates (<25% of the time) Sometimes Demonstrates (25-50% of the time) Demonstrates In Most Cases (50-75% of the time) Demonstrates In Majority Of Cases (>75% of the time) Not Applicable

Shows evidence of being able to sustain a continuing relationship with the patient

Select... Rarely Demonstrates (<25% of the time) Sometimes Demonstrates (25-50% of the time) Demonstrates In Most Cases (50-75% of the time) Demonstrates In Majority Of Cases (>75% of the time) Not Applicable

Uses appropriate language at the proper developmental/educational level for the patient and/or caregivers/family members

Select... Rarely Demonstrates (<25% of the time) Sometimes Demonstrates (25-50% of the time) Demonstrates In Most Cases (50-75% of the time) Demonstrates In Majority Of Cases (>75% of the time) Not Applicable

Uses a variety of techniques to elicit information from the patient

Select... Rarely Demonstrates (<25% of the time) Sometimes Demonstrates (25-50% of the time) Demonstrates In Most Cases (50-75% of the time) Demonstrates In Majority Of Cases (>75% of the time) Not Applicable

Uses effective listening skills to elicit information

Select... Rarely Demonstrates (<25% of the time) Sometimes Demonstrates (25-50% of the time) Demonstrates In Most Cases (50-75% of the time) Demonstrates In Majority Of Cases (>75% of the time) Not Applicable

Uses correct English in written and verbal communication

Select... Rarely Demonstrates (<25% of the time) Sometimes Demonstrates (25-50% of the time) Demonstrates In Most Cases (50-75% of the time) Demonstrates In Majority Of Cases (>75% of the time) Not Applicable

Makes the patient comfortable enough to extract all necessary information when engaging in probing conversation

Select... Rarely Demonstrates (<25% of the time) Sometimes Demonstrates (25-50% of the time) Demonstrates In Most Cases (50-75% of the time) Demonstrates In Majority Of Cases (>75% of the time) Not Applicable

Ensures the patient understands instructions

Select... Rarely Demonstrates (<25% of the time) Sometimes Demonstrates (25-50% of the time) Demonstrates In Most Cases (50-75% of the time) Demonstrates In Majority Of Cases (>75% of the time) Not Applicable

Provides instructions to patients in a variety of ways

Select... Rarely Demonstrates (<25% of the time) Sometimes Demonstrates (25-50% of the time) Demonstrates In Most Cases (50-75% of the time) Demonstrates In Majority Of Cases (>75% of the time) Not Applicable

Comments:

Please provide comments about any statements to which you answered "Rarely demonstrates (<25% of the time)" or "Demonstrates in majority of cases (>75% of time)".

Competency:

Work effectively with others as a member or leader of a health care team or other professional group.

Knowledge/Skills/Attitudes Benchmarks:

Takes time to learn the names of other employees

Select... Rarely Demonstrates (<25% of the time) Sometimes Demonstrates (25-50% of the time) Demonstrates In Most Cases (50-75% of the time) Demonstrates In Majority Of Cases (>75% of the time) Not Applicable

Shows respect to co-workers and provides information when needed

Select... Rarely Demonstrates (<25% of the time) Sometimes Demonstrates (25-50% of the time) Demonstrates In Most Cases (50-75% of the time) Demonstrates In Majority Of Cases (>75% of the time) Not Applicable

Facilitates team communication when in role of team leader

Select... Rarely Demonstrates (<25% of the time) Sometimes Demonstrates (25-50% of the time) Demonstrates In Most Cases (50-75% of the time) Demonstrates In Majority Of Cases (>75% of the time) Not Applicable

Assumes the role of consultant where appropriate

Select... Rarely Demonstrates (<25% of the time) Sometimes Demonstrates (25-50% of the time) Demonstrates In Most Cases (50-75% of the time) Demonstrates In Majority Of Cases (>75% of the time) Not Applicable

Provides constructive verbal and written feedback to other members of the health care team

Select... Rarely Demonstrates (<25% of the time) Sometimes Demonstrates (25-50% of the time) Demonstrates In Most Cases (50-75% of the time) Demonstrates In Majority Of Cases (>75% of the time) Not Applicable

Medical records are thorough, readable, and done on time

Select... Rarely Demonstrates (<25% of the time) Sometimes Demonstrates (25-50% of the time) Demonstrates In Most Cases (50-75% of the time) Demonstrates In Majority Of Cases (>75% of the time) Not Applicable

Comments:

Please provide comments about any statements to which you answered "Rarely demonstrates (<25% of the time)" or "Demonstrates in majority of cases (>75% of time)".